FAQs
As you browse Plum Living's extensive catalog, questions will certainly arise. Are you curious about our selection of classic and contemporary gold and silver rings with brilliant stones, duo-tone bracelets, our range of styles or maybe product composition or shipping? Look through our list of Frequently Asked Questions and you may find the answer.
- Can I have an item shipped to another address?
- Cancelling an item recently ordered
- How can I check my PLUMLIVING.COM order status?
- How can obtain a copy of PLUMLIVING’s Privacy Policy?
- How do I know my Shipping & Handling charges?
- How do I order merchandise?
- How do I phone you?
- What forms of payment do you accept?
- What is PlumLiving's Return Policy?
- What is the mailing address?
- Where can I have my order shipped?
- Where is my order?
- Who is PLUMLIVING.?
Can I have an item shipped to another address?
Yes! You can have both a billing and a shipping address.
Cancelling an item recently ordered
Please email us directly at: customerservice@plumliving.com regarding any cancellations.
How can I check my PLUMLIVING.COM order status?
You will receive an email confirming that your order has been placed along with a tracking number. Using the tracking number you will be able to check the status on line. If at any time you experience a problem, you can email customerservice@plumliving.com.
How can obtain a copy of PLUMLIVING’s Privacy Policy?
At Plum Living we believe your privacy is of the utmost importance. If you would like to view a copy of our privacy policy it is available on the Plum Living website: www.plumliving.com .
How do I know my Shipping & Handling charges?
Shipping is based on the dollar value of your order. Please refer to the pricing schedule displayed in the link for shipping charges when placing your order.
How do I order merchandise?
Simply find the item you want, view its key features on the Product Detail page, and click the "Add to Shopping Cart" button. Once you've completed your shopping, click the " Check-Out Now" button. Remember, you can continue browsing by selecting "keep shopping".
How do I phone you?
You can always contact Plum Living Customer Service by emailing us at: customerservice@plumliving.com. We will be happy to assist you in any way we can!
What forms of payment do you accept?
We currently accept both Mastercard and Visa. Sorry, debit card is not an available option at this time.
What is PlumLiving's Return Policy?
Please refer to Plum Living Terms & Conditions. Simply return the item within 30 days of receipt, unused and in its original packaging for an exchange or full refund of the purchase price. If you have any further questions or concerns, please contact us at: customerservice@plumliving.com.
What is the mailing address?
Our mailing address is:
PLUM LIVING
PO Box 97150
Richmond Main Post Office
Richmond, BC
Canada V6X 8H3
Where can I have my order shipped?
Plum Living ships anywhere within the continental United States and Canada.
Where is my order?
If you are calling to find out where your order is and when it should be delivered please be aware that our usual deliver time frame is 1 to 3 weeks.If an item is not in stock delivery time may be extended up to 4 to 6 weeks. Plum Living will advise you if an item is currently out of stock when you first place your order.
Who is PLUMLIVING.?
Plum Living is a company based in British Columbia, Canada that is proud to offer a world of indulgence to our customers through our diverse product line. Our website products include beautiful gold and silver jewelry. Our jewellery items are created with the most exacting standards of craftsmanship and our manufacturers stand behind their products with a guaranteed satisfaction policy.
